Create a Recognition Rule Action

This Quick Action is scheduled to be deprecated in ITSM 2024.3. New Quick Actions cannot be created from deprecated action types. Existing Quick Actions can still be edited, but can cause error/warning messages to appear. We recommend customers discontinue use of this Quick Action now, ahead of its removal in the future release.

As an alternative, use a combination of the Insert Object Action and the Search and Link Action to replicate the functionality of this Quick Action.